Troubleshooting

I can't sign in. What can I do?
There are number of reasons why you may not be able to sign in. Connection issues: Check you have a wifi connection Check you have an internet conn...
Sun, 19 Mar, 2017 at 11:11 AM
How do I reset my password?
Tap on forgot my password from the login screen, either on the app or website.  Enter your email and click submit. You will be emailed a temporary pas...
Sun, 19 Mar, 2017 at 11:14 AM
My student forgot their password. How do I find/reset it?
On the app: Open the app Login. Tap on Settings. Enter your password. Tap on a student profile. The students password is the Publish passcod...
Wed, 22 Mar, 2017 at 9:48 PM
How do I change my profile photo/icon?
On the iPad: Open the app Login. Tap on Settings. Enter your password. Tap on your teacher profile. Tap on your photo/icon Tap Camera to t...
Wed, 22 Mar, 2017 at 9:50 PM
How do I change the email address on my account?
Log in to settings on the browser Tap on the pencil next your email address Enter in your new email address Confirm the new email address Click sa...
Sun, 19 Mar, 2017 at 11:25 AM
How do I delete my account?
A teacher’s blog or account cannot be deleted from the app or website. If you would like your account totally deleted, please send us an email at support@eas...
Sun, 19 Mar, 2017 at 11:26 AM
What is the most common cause of the "Oops" message on the app?
The most common cause of problems is easily fixed by checking these settings on your iPad: It’s also a good idea to make sure your iPad has an intern...
Wed, 22 Mar, 2017 at 9:51 PM