There are number of reasons why you may not be able to sign in.

Connection issues:

  • Check you have a wifi connection
  • Check you have an internet connection by opening another app and trying to load a web page.

Username/password issues:

  • Check you have entered your username correctly
  • Check you have entered your password correctly (remember to check for upper and lower case letters)
  • If you still can’t sign in, click forgot password and follow the instructions to change it.
  • If you still can’t sign in, then send us an email to and we’ll try and sort you out.